Terms of Service

These Terms of Service ("Terms") govern your use of Trifura's website, services, and products. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you disagree with any part of these terms, you may not access our services or website.

Trifura provides professional software development, AI implementation, process automation, and technology consulting services. Our services include but are not limited to:

• Custom software development and application building
• Legacy system modernization and integration
• AI strategy development and implementation
• Process automation and workflow optimization
• Technology consulting and strategic guidance
• Training and documentation services

As a client, you agree to:

• Provide accurate, complete, and timely information needed for project delivery
• Cooperate with our team and respond promptly to requests for feedback or approvals
• Ensure you have the necessary authority to engage our services
• Maintain confidentiality of any proprietary information shared by Trifura
• Pay fees according to the agreed payment schedule
• Use our services in compliance with applicable laws and regulations

Payment terms are specified in individual service agreements or statements of work. General payment conditions include:

• Fees are due according to the payment schedule specified in your service agreement
• Late payments may incur additional charges as specified in the agreement
• All fees are non-refundable unless otherwise specified in writing
• You are responsible for any taxes, duties, or fees related to your location
• Disputed charges must be raised within 30 days of invoice date

Client-Owned Work Product

Upon full payment, you will own the custom software, applications, and documentation created specifically for your project, subject to any pre-existing intellectual property rights.

Trifura Intellectual Property

Trifura retains ownership of:

• Pre-existing intellectual property, tools, and methodologies
• General knowledge, skills, and experience gained during projects
• Frameworks, libraries, and reusable components we develop
• Our proprietary development processes and methodologies

Both parties agree to maintain the confidentiality of sensitive information shared during the course of our business relationship. This includes:

• Business plans, financial information, and strategic initiatives
• Technical specifications, source code, and proprietary systems
• Customer data, user information, and business processes
• Any information marked as confidential or that would reasonably be considered sensitive

Confidentiality obligations survive the termination of our service agreement.

Our Warranties

We warrant that:

• Services will be performed with professional skill and care
• Work will substantially conform to agreed specifications
• We have the right to provide the services outlined in our agreements

Disclaimers

Except as expressly stated, our services are provided "as is" without warranties of any kind. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law:

• Our total liability shall not exceed the amount paid for the specific services giving rise to the claim
• We shall not be liable for indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for lost profits, data loss, or business interruption
• These limitations apply regardless of the legal theory under which damages are sought

Either party may terminate our service agreement under the following conditions:

• For convenience with 30 days written notice
• Immediately for material breach that is not cured within 15 days of written notice
• Immediately if the other party becomes insolvent or files for bankruptcy

Upon termination, you remain responsible for payment of services performed and deliverables provided up to the termination date.

We are committed to protecting your privacy and personal data in accordance with applicable data protection laws, including GDPR. Our data practices are detailed in our Privacy Policy.

When handling your data as part of our services, we act as a data processor and will:

• Process data only as instructed by you
• Implement appropriate technical and organizational security measures
• Assist with your data protection obligations where reasonably possible
• Delete or return data upon termination of services

We prefer to resolve disputes through direct communication. However, if a dispute cannot be resolved informally:

• Both parties agree to attempt mediation before pursuing legal action
• Any legal proceedings shall be conducted in English
• These Terms are governed by the laws of England and Wales
• Courts of England and Wales shall have exclusive jurisdiction

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through our website. Your continued use of our services after changes constitute acceptance of the new terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with any signed service agreements, constitute the entire agreement between the parties and supersede all prior communications and proposals.